Frequently Asked Questions (FAQ)

Making Appointments

Where do I go to find out about services?

All services at the physical office in Greenville, SC can be located by clicking here: Greenville Services. All virtual services, including health coaching and HRV coaching, can be located by clicking here: Virtual Services.

Can I book online or do I need to call to schedule?

You can certainly book online, which is a fast and efficient way to ensure you get the time and date you want! This is for both Greenville, SC services, as well as virtual services. Click here to book online now!

Do I need to have a referral in order to be seen?

Absolutley not! You may call or book online anytime without the need for referral.

I've booked an appointment...What's next?

After booking an appointment, you will be sent an invite to an online client portal. From here, you will be sent multiple forms, including privacy policies (HIPPA), informed consent, and a basic intake/demographics form. Please sign up for the portal and complete these forms before coming to your first appointment or the first time you are seen in a vitural setting.

Where are you located? Where do I go?

Physical Office: 702 Pettigru Street, Greenville SC 29601 (Inside of the North Main Counseling office building). Please enter into office and wait in the primary waiting area. Dr. Wiles will attend to you at your scheduled time. Virtual Coaching: All appointments will be scheduled via SKYPE. Details will be provided via email after booking.

What to Expect

These services sound different than traditional psychotherapy/counseling, are they?

Unfortunately, research has demonstrated that, while effective, traditional psychotherapy has some significant limitations. Indeed, while traditional psychotherapy can be quite effective in reducing symptom presentation, there is not great evidence to suggest that the strategies result in long-term effects. As such, at Thrive Wellness and Performance, we strive to take a functional approach, which means that we are more concerned with getting at the root cause of the problem, instead of placing a bandage on symptoms. Our approach to mental health care is to place emphasis on holistic and integrative treatment of the mind, body, and spirit. We do so through a means of evidence-based practices that have demonstrated effectiveness in the long run. You can think of our approach as psychotherapy on steroids, as we add in adjunctive therapies like health coaching, biofeedback, and neurofeedback.

What does the initial intake consult look like?

The initial intake is typically 60 to 90 minutes and consists of a comprehensive biopsychosocial evaluation. This is the opportunity for us to get to know you and for you to get to know us. The session is all about assessing your goals, values, and aspirations and then developing a tailored treatment plan that aims to get you back to living life to its full extent. Depending on the type of consult, concerns, and goals, you may complete a full such psychophysiological profile, which is an assessment of your physiological response to stress. This establishes a baseline for the rest of treatment in order to compare scores at the start of treatment until the conclusion of treatment.

Are you able to talk with other people about my treatment, like my physician or spouse, if I want you to consult with them?

Under HIPAA privacy laws, we will not release any information about you without a signed release that gives us the permission to talk to someone of your choosing. Once you sign this release of information documentation, we will be happy and legally able to talk with those you choose in order to coordinate your treatment and goals.

What is biofeedback and neurofeedback/QEEG?

For more information on biofeedback, please check out the link here! For more information on neurofeedback/QEEG, please check out the link here!

What is brainwave entrainment and photobiomodulation (light therapy)?

For more information on brainwave entrainment and photobiomodulation, please click here!

What is health coaching and how is it different from psychotherapy/counseling?

This is a very common question! Traditional or conventional psychotherapy typically consists of a primary focus of psychopathology (depression, anxiety, trauma, etc.), Whereas, health coaching is focused on education and behavioral training for making lifestyle changes. You can think of it this way: just like any sports team has a head coach, a health coach provide you with the motivation, education, and means for training so that you can live life to your fullest and be at peak performance. Instead of the use of traditional psychotherapy or counseling techniques, like cognitive behavioral therapy, health coaching focuses on the here and now and making behavioral change in your lifestyle.

What do people typically see a health coach for?

This can range drastically, but we commonly see individuals who are looking to make behavioral changes to lose weight, enhance their energy or performance, increase healthy lifestyle activity, like exercise, nutrition modification, or improve mindset. We have seen many individuals for health coaching, but here are a few primary examples:
-weight loss/dietary modification
-improve workout routine
-management of chronic pain
-improved sleep quality
-improved sports performance
-improved mindset
-reduction in blood pressure
-reaching health goals

What does a biofeedback/neurofeedback session look like?

Biofeedback: Depending on the type of training, individuals will be hooked up to one or more sensors that examines their physiology. For example, with individuals with tension-type headaches or migraines, they may be hooked up to EMG sensors that assess the amount of muscular tension they are holding. Then, through the feedback on information, in real time and displayed on a computer screen, the individual learns how to manipulate and self-regulate the area of concern. In turn, the computer will provide you will feedback on how you are doing. Over time, you will learn these self-regulation techniques and be able to implement them throughout your day, resulting in less pain, anxiety, stress, etc. Neurofeedback: Depending on the results of the QEEG Brain Map/Assessment, electrodes are placed on the areas of focus in different places on the scalp. These electrodes provide us with an EEG reading of brain waves. We then use feedback on the computer screen in the form of games, videos, and other means to shape the presentation of brain waves. For instance, if we have found that you are making "too much" of a specific brain wave, we will use the information to downtrain that specific brain wave. The end result will be in line with your goals. We follow-up with additional QEEG Brain Maps to provide us with the evidence of change from start to finish.

Costs | Insurance | Payment

What do services cost?

For all up-to-date price listings, please click here, both for virtual and Greenville, SC services!

Do you take insurance to cover appointments?

At this time, we are currenlty an out-of-network provider, meaning that we do not accept any insurance plans. However, we will provide you will a detailed reciept to submit to your insurance company with request.

Do you have a cancellation policy?

Upon initiation of services, you will recieve a detailed cancellation policy form for your approval. We have a 24-hour cancellation policy, meaning that you can cancel without penalty, with a minimum of 24 hours notice. Any no-show/missed appointment or cancellation with less than 24 hours notice will result in a charge for the full amount of the session scheduled.

When are payments due?

All payments are due at the time of service.

What type of payment do you accept?

We accept payments in the form of cash and all major credit cards (Visa, Mastercard, AMEX, Discover, etc.), at time of service. We also have online payment options. We DO NOT accept checks or any form of wire transfer.

Dr. Wiles' Credentials

Dr. Jay T. Wiles, BCB, BCB-HRV
Clinical Health Psychologist
Nutritional Psychology Consultant
Board Certified in Biofeedback (BCIA-BCB)
Board Certified in HRV Biofeedback (BCIA-BCB-HRV)
Licensed Psychologist in South Carolina
Doctor of Clinical Psychology-Regent University
(Specialty: Health Psychology)
Master of Arts in Clinical Psychology-Regent University
Master of Arts in Counseling-Columbia International University
Bachelor of Arts in Psychology-North Greenville University

Dr. Wiles has been featured on the following podcasts:

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128 Millport Circle

Greenville SC 29607

(864) 777-3041

©2021 by Thrive Wellness and Performance.